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A Jacaranda PCA uses the new medical record folder

You Spin Me Right Round, Like a (Medical) Record, Baby…

Medical records get a lot of buzz these days. In the past several years the United States Department of Health and Human Services has heavily incentivized private providers to convert paper medical records to electronic systems. Providers in the developing world are tempted with promises of record-keeping magic bullets in the form of handheld tablets, Read more »

Lucy, Customer Service Facilitator, engages the team

Re-Envisioning the Customer

We have long talked about customer service as an important element of operations at Jacaranda. Our clients are the reason we are here, and their feedback drives us to improve. We’ve written about building “soft skills” among our clinical staff to ensure we’re upholding the highest standards with clients, but rarely have we talked about customer Read more »

Christine

Introducing the Jacaranda Team: Meet Christine

At Jacaranda, we believe that our staff make up the core of our operations and drive our success. Today marks the start of a monthly blog series where we introduce a key member of our team, paying tribute to the key people that make our mission a reality. This month, meet one of Jacaranda’s first Read more »

Jacaranda staff dancing up a storm

Jacaranda’s First Birthday

  You may have wondered what all the commotion was in the neighborhoods of Thika, Githurai, Ruiru and Kahawa West a couple weekends ago – it was Jacaranda! We celebrated our one-year anniversary by rocking the streets of Nairobi with music, dancing, giveaways, and health talks. Mobilizers, clinic staff, nurses, and even our Business Operations Director were out in purple Read more »

Jacaranda Nurses

Jacaranda Receives Health Enterprise Fund Grant

We are honored to have been selected as a recipient of the HANSHEP Health Enterprise Fund grant. The Health Enterprise Fund, implemented by the USAID-funded SHOPS project, identifies innovative and replicable private sector solutions that increase the provision and utilization of quality health care services in sub-Saharan Africa. As we expand our operations in the coming Read more »

Course discussion session

Clinical Staff Learn Human-Centered Design

Human-centered design (HCD) has been part of Jacaranda’s approach to providing high-quality, affordable maternal health care since our inception. In the past year and a half we have consistently used design sessions to understand healthseeking behaviors and develop our model. During one of our HCD sessions, two participants role-played the typical interaction between a clinician and Read more »

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Where Respectful Maternity Care Begins

As featured on Maternal Health Task Force blog on April 8, 2013. At Jacaranda Health, we are working to build a model of maternity care that is more respectful and mother-centered. In a health system where respect is not the norm, its contribution to quality of care cannot be understated. Respectful care for us has two Read more »

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Nairobi mothers talk about the challenges of accessing maternity care

We asked mothers in the slums of Nairobi about the challenges of accessing maternity care. Here, in their own words, are their answers.

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Medical records and mobile phones for maternal health

As an organization dedicated to providing great care while being financially sustainable, Jacaranda Health is a strong proponent of automated health management information systems and electronic medical records (EMR), so called ‘eHealth’ systems. A good eHealth system will help us keep rigorous track of our time management, our inventory management, our money management – and, Read more »

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Small budget, big splash: Four ways to make an impact with of word-of-mouth marketing

Marketing is a key component of building a sustainable business. If you can’t tap into or generate demand, you can’t reach a sufficient volume of customers to cover costs. But not all marketing plans are created equal; the right strategy will suit an organization’s budget and its target market. For Jacaranda, we have decided that Read more »