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Bringing Men to the Table, and Other Insights

The blogosphere and the global health world has been buzzing with reports from the 50th annual international family planning conference, dubbed “Full Access, Full Choice,” which took place in Addis Ababa, Ethiopia this past week. Plenary speakers Melinda Gates and Dr Kesete-birhan Admasu, Ethiopia’s Minister of Health, opened the event by commending the family planning community Read more »

A Jacaranda PCA uses the new medical record folder

You Spin Me Right Round, Like a (Medical) Record, Baby…

Medical records get a lot of buzz these days. In the past several years the United States Department of Health and Human Services has heavily incentivized private providers to convert paper medical records to electronic systems. Providers in the developing world are tempted with promises of record-keeping magic bullets in the form of handheld tablets, Read more »

Lucy, Customer Service Facilitator, engages the team

Re-Envisioning the Customer

We have long talked about customer service as an important element of operations at Jacaranda. Our clients are the reason we are here, and their feedback drives us to improve. We’ve written about building “soft skills” among our clinical staff to ensure we’re upholding the highest standards with clients, but rarely have we talked about customer Read more »

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Introducing the Jacaranda Team: Meet Christine

At Jacaranda, we believe that our staff make up the core of our operations and drive our success. Today marks the start of a monthly blog series where we introduce a key member of our team, paying tribute to the key people that make our mission a reality. This month, meet one of Jacaranda’s first Read more »

Jacaranda staff dancing up a storm

Jacaranda’s First Birthday

  You may have wondered what all the commotion was in the neighborhoods of Thika, Githurai, Ruiru and Kahawa West a couple weekends ago – it was Jacaranda! We celebrated our one-year anniversary by rocking the streets of Nairobi with music, dancing, giveaways, and health talks. Mobilizers, clinic staff, nurses, and even our Business Operations Director were out in purple Read more »

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Equipped with a Checklist: Bringing Postnatal Care to the Community

Joyce*, a healthy mother, glows as she admires her new baby. Her husband  collects her belongings as she prepares to leave Jacaranda Maternity, and she hugs the community health worker who provided her discharge education: “See you in a few days,” she says. Most health care providers in Kenya – or across the developing world Read more »

Jacaranda Nurses

Jacaranda Receives Health Enterprise Fund Grant

We are honored to have been selected as a recipient of the HANSHEP Health Enterprise Fund grant. The Health Enterprise Fund, implemented by the USAID-funded SHOPS project, identifies innovative and replicable private sector solutions that increase the provision and utilization of quality health care services in sub-Saharan Africa. As we expand our operations in the coming Read more »

Course discussion session

Clinical Staff Learn Human-Centered Design

Human-centered design (HCD) has been part of Jacaranda’s approach to providing high-quality, affordable maternal health care since our inception. In the past year and a half we have consistently used design sessions to understand healthseeking behaviors and develop our model. During one of our HCD sessions, two participants role-played the typical interaction between a clinician and Read more »

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Beyond the Clinical: Integrating Soft Skills at the Jacaranda Hospital

When we think of clinical skill building, the first things that come to mind are probably medical training, hands-on simulation, or research. Rarely does it occur to us that some of the most important skills for a provider go far beyond the clinical. At Jacaranda, we believe that safe and respectful maternity care is about Read more »

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Celebrating Mothers

Today is Mother’s Day. In honor of this special day, this week Save the Children released their 14th annual State of the World’s Mother report, which rates the best and worst places to give birth. Kenya came in 156th out of the 176 countries. If you’re reading this, chances are you know what this report Read more »