Tag Archives | customer service

A Jacaranda PCA uses the new medical record folder

You Spin Me Right Round, Like a (Medical) Record, Baby…

Medical records get a lot of buzz these days. In the past several years the United States Department of Health and Human Services has heavily incentivized private providers to convert paper medical records to electronic systems. Providers in the developing world are tempted with promises of record-keeping magic bullets in the form of handheld tablets, Read more »

Lucy, Customer Service Facilitator, engages the team

Re-Envisioning the Customer

We have long talked about customer service as an important element of operations at Jacaranda. Our clients are the reason we are here, and their feedback drives us to improve. We’ve written about building “soft skills” among our clinical staff to ensure we’re upholding the highest standards with clients, but rarely have we talked about customer Read more »

soft-skills-training-customer-service

Beyond the Clinical: Integrating Soft Skills at the Jacaranda Hospital

When we think of clinical skill building, the first things that come to mind are probably medical training, hands-on simulation, or research. Rarely does it occur to us that some of the most important skills for a provider go far beyond the clinical. At Jacaranda, we believe that safe and respectful maternity care is about Read more »