Tag Archives | human resources

john silla

Behind the Scenes: Meet Jacaranda’s Ambulance Driver

At Jacaranda, we believe that employees are the lifeblood of our organization. This year we expanded our team to 90, building out our frontline staff capacity and bringing on industry experts to elevate our maternal health innovations. It takes tremendous cross-departmental collaboration for us to operate our health facilities efficiently and effectively, and every single Read more »

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CCC Graduates 16 From Kiambu County

This article was written by Jacquelyn Dang and originally appeared on CureCervicalCancer’s website. Today marked the end of an incredibly successful 1-week program in Kiambu County. Five days of screening culminated in an inspirational graduation ceremony during which Kiambu County’s Head of Reproductive Health, Dr. Wanyee, made a surprise appearance. A well-respected woman with great influence, she expressed her gratitude towards the CureCervicalCancer Read more »

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Task-Shifting: A Powerful Tool to Integrate Family Planning

Gone are the days when patients waited for hours to see the sole doctor at the medical clinic. Today, task-shifting has shown incredible promise as a strategy to strengthen human resources for health. In light of the global health worker shortage –  which is particularly acute in resource-constrained settings – task shifting can be a Read more »

maria

The Jacaranda Team: Meet Maria

This month, we continue the Jacaranda staff blog series. Meet one of our esteemed Patient Care Assistants: MARIA. THE SUPPORTER. Maria joined Jacaranda as a Patient Care Assistant when the first maternity hospital opened in 2012. She was new to maternal health  when she arrived, but her two sons had inspired her to enter the Read more »

Lucy, Customer Service Facilitator, engages the team

Re-Envisioning the Customer

We have long talked about customer service as an important element of operations at Jacaranda. Our clients are the reason we are here, and their feedback drives us to improve. We’ve written about building “soft skills” among our clinical staff to ensure we’re upholding the highest standards with clients, but rarely have we talked about customer Read more »

Course discussion session

Clinical Staff Learn Human-Centered Design

Human-centered design (HCD) has been part of Jacaranda’s approach to providing high-quality, affordable maternal health care since our inception. In the past year and a half we have consistently used design sessions to understand healthseeking behaviors and develop our model. During one of our HCD sessions, two participants role-played the typical interaction between a clinician and Read more »

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Beyond the Clinical: Integrating Soft Skills at the Jacaranda Hospital

When we think of clinical skill building, the first things that come to mind are probably medical training, hands-on simulation, or research. Rarely does it occur to us that some of the most important skills for a provider go far beyond the clinical. At Jacaranda, we believe that safe and respectful maternity care is about Read more »