Tag Archives | internal capacity building

Lucy, Customer Service Facilitator, engages the team

Re-Envisioning the Customer

We have long talked about customer service as an important element of operations at Jacaranda. Our clients are the reason we are here, and their feedback drives us to improve. We’ve written about building “soft skills” among our clinical staff to ensure we’re upholding the highest standards with clients, but rarely have we talked about customer Read more »