In order to provide the friendliest high-quality care, we have to know our individual clients well. We are invested in learning about our clients’ preferences, health seeking behaviors, willingness to pay, and values. We include their partners and families in the decision making and saving around maternity care, and continue to reach out to them directly in their own communities.
We have learned a great deal about the clients we serve: They are hardworking women who are busy and cost-conscious, who must carefully balance the demands of pregnancy and medical visits with care for their families and their businesses.
Catherine is one of our clients. She delivered a health baby boy on November 23, 2014 at our Kahawa West maternity hospital. You can read her story here.
Perhaps most importantly, our clients desire high quality, friendly health care at an affordable price point. They want clean and welcoming hospitals, quick visits, good access to health information, and respectful nurses and midwives. These factors are equally as important to our clients as clinical quality, and Jacaranda has balanced our model of care to provide the whole package.