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PROMPTS: A Case Study

A Case Study on PROMPTS/

PROMPTS is Jacaranda Health’s AI-enabled digital health service that, through two- way SMS exchange, empowers women to seek care at the right time and place, and gives them greater agency in the health system.

The platform improves care-seeking behavior by sending mothers rigorously- tested SMS messages tracked to their stage of pregnancy, alongside an AI-enabled helpdesk service that triages and responds to mothers’ questions, and sparks a rapid referral chain if a risk is identified.

This Case Study looks at how the platform works, the impact it has had, and the data it collects to improve quality of care for mothers and babies.

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